At Apex Accessories, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns & Exchanges

We do not accept returns or exchanges once a product has been delivered. All purchases are considered final.

However, if you receive a damaged, defective, incorrect, or non-functional product, you may request a replacement within 7 days of the delivery date.

Eligibility for a Replacement Request

To process your request, you must provide:

  • A complete unboxing video showing:
    • The sealed package before opening
    • The unboxing process
    • The product and the issue clearly visible
  • Your Order ID

Contact Us

To report an issue, please contact our customer support team immediately:

Our team will review your request and respond within 3 business days.

2. Replacement Policy

You are eligible for a replacement if:

  • The product is received damaged or defective.
  • The product is incorrect or missing essential components.
  • The issue is reported within 7 days of delivery.
  • The product is unused and returned in its original packaging with all accessories.

Replacement Requests Will Not Be Accepted If:

  • More than 7 days have passed since the delivery date.
  • The product has been used, altered, or damaged after delivery.
  • The product is returned without its original packaging or accessories.
  • The issue relates only to personal preference, appearance, or sound of a fully functional product.
  • Physical damage is reported after the 7-day replacement period.

Replacement Process

  1. Contact us via Email or WhatsApp.
  2. Share your Order ID, unboxing video, and clear images of the issue.
  3. After approval, a pickup will be arranged within 7 business days (where service is available).
  4. Please ensure the product is securely packed with all original accessories and packaging.

Inspection & Approval

After receiving the product, our quality team will inspect it.

  • If the reported issue is confirmed, a replacement product will be shipped at no additional cost.
  • If no manufacturing defect or shipping damage is found, the original product will be returned to you.

Note: If a replacement is unavailable due to stock limitations or operational reasons, a full refund will be processed.

3. Refund Policy

Refunds are provided only under the following circumstances:

  • A replacement product is unavailable.
  • The product is verified as damaged, defective, or incorrect after inspection.
  • The product is unused and returned in its original condition with all accessories.

How to Request a Refund

Please contact our customer support team and provide:

  • Your Order ID
  • The complete unboxing video
  • Clear photographs showing the issue

Once your request has been reviewed, we will respond within 3 business days.

Refund Processing

If your refund request is approved:

  • The refund will be processed to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

Refunds Will Not Be Issued If:

  • The product has been used or damaged after delivery.
  • The request is made after the 7-day replacement window.
  • The required evidence (unboxing video and images) is not provided.
  • The issue is related to personal preference rather than a product defect.

Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

Apex Accessories
Email: support@apexaccessories.in
WhatsApp: +91-7984965602